Terms & Conditions

Terms & Conditions

1. No reservation is considered as accepted until confirmed by phone or email and the passenger has been issued with reference number or booking confirmation.

2. Prices are based on passengers being ready to travel at the booking time.

3. All fares quoted are for point to point and any diversions, stop over will be charged extra.

4. Cash and credit card payments include all charges. No other Hidden Charges.

5. Our saloon, estate and executive cars are insured for hire and reward for maximum of 4 passengers.

6. Our MPVs (Many People Carrier) are insured for maximum of 6 Passengers.

7. MPV Plus are insured for 7 or 8 passengers.

8. We reserve the right to refuse any passenger our services due to passenger having excess luggage which would result in the vehicle being unsafe on the road.

9. Drivers are always there to help but Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage.

10. Cancellations must be made prior to pick up time within two hours within London postcodes and outer areas will require 4 hours cancellation notification.

11. All prices quoted are per car.

12. A reservation may only be altered or cancelled with the permission of the company. It has to be done in writing (by email) or by phone.

13. Cancellations not informed up to 2 hours prior to time of booking will incur 100% of the booking price.

14. If we pickup from a UK address the driver will wait until 20 minutes after the time of the booking. If we are unable to make any contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost.

15. The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with Transport for London.

16. Airport Pickups

We monitor all flights on www.baa.com for any delays. If the passenger misses the flight coming into one of the UK Airports, the passenger must call our control room or email immediately at least 2 hours before landing in the UK.

At the airport the driver will go in 30 minutes after international flights and 15 minutes after European flights (unless the passenger has specified otherwise). He will wait at the information desk in the arrivals terminal with the passengers name on a card. If the passenger fails to make contact with the driver then we will put a call out for the passenger. If the passenger fails to show 45 minutes after landing or the agreed time only then we will pull the driver away and the passenger will be liable to the full fare.

If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call our 24 hours control room on 0208 959 0005 so as to arrange how to meet with our driver. Passengers should not just leave the airport without letting the company know as this will be regarded as a 'No Show' and passengers will be liable to pay full fare.

Note: All airport Pick ups are subject to car park charges which is not included in the price given online as we can not predict parking charges in advance. At all airports we include 45 minutes waiting time free after the flight has landed and there after the charge will be £12 per hour (£1 every 5 minute).

17. The Company shall not be liable to the Passenger or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Company's obligations in relation to the Service, if the delay or failure was due to any cause beyond the Company's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Company's reasonable control directly or indirectly:-

  • a - Act of God, explosion, flood, tempest, fire or accident;
  • b - War or threat of war, sabotage, insurrection, civil disturbance or requisition;
  • c - Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
  • d - Traffic accidents, traffic hold ups, traffic congestion;
  • e - Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Company or of a third party);
  • f - Flight delays, flight cancellations;
  • g - Power failure or breakdown in machinery including computer systems.

18. Festive Season Additional surcharge of 50% on the price listed on the site may be added on the following dates 24, 25, 26, 31 December as well as 1st of January.

19. Refund Policy

Refund will be issued on the following grounds.

  • Booking on all credit/debit card notified 12 hours prior to the actual pick up time.
  • If the passenger missed the flight and informed us in advance either by phone or by email obtaining cancellation number.
  • All the cancellations are subject to minimum fee of £6.00.

No refund will be issued for following.

  • If the passenger books the PHV for wrong date/wrong flight number and other misleading information.
  • If the passenger leaves the airport or any other agreed pick up address without informing us.

20. All our calls are recorded for quality and training purposes.

21. All pictures on Apex Radio Cars website are for illustration purposes only.